flo answers tenants, confirms viewings, runs repairs from first report to booked contractor, and keeps every contact's story in one place. Like a great employee, it knows your business. Unlike one, it never clocks off — and the judgement calls still come to you.
Hi Sarah — rent is due on the 1st as usual. Per your lease, the grace period runs to the 5th, so no late fee applies if it clears by then. Anything else, just reply here.
Meet your new colleague
flo clocks in with you — reading, deciding, booking, chasing — and writes you the story of what it did. You skim the briefing, handle the judgement calls, and get your day back.
Try it
Tap a scenario. Watch flo read it, decide, and act — in the time it takes a human to open the email.
What's inside
Other tools draft suggestions and wait. flo reads, decides, answers, books, chases and files — then tells you what it did.
A tenant reports a fault and flo takes it from there — triages the issue, picks the right contractor, books them in, chases them up, and keeps the tenant posted. The only thing left on your desk is a number and an approve button.
"The boiler is making a rattling noise…" → triaged: Heating · Non-urgent
Availability requested, access arranged, tenant kept in the loop
Replace fan assembly · incl. parts & labour
Your total involvement: one tap
A listing enquiry lands at 9 PM. flo replies with available slots, confirms the booking in the thread, and reminds the applicant the day before — so Saturday's viewing actually happens.
Saturday 11:00 · slot offered, confirmed in-thread
Friday 11:00 · "See you tomorrow at 11 — here's the address…"
"Is the room still available?" → slots offered 2 minutes later
Every message is matched to a real person — tenant, applicant, landlord, contractor — with their property, history and every past conversation attached. flo never answers a stranger like a friend, or a friend like a stranger.
18 Oakfield Road · tenant since 2024
Held for triage — one click to create the contact
Write your rules in plain English — no flowcharts, no code. flo follows them with a discipline no human team can match at 600 emails a week.
Upload leases, policies, price lists, FAQs. flo reads them all and answers with your facts — citing exactly which document it pulled from. No generic AI waffle. No made-up answers.
Legal threats, emergencies, money disputes, a tenant on the edge — flo recognises the moments that need a human and hands them over with the full story attached. It never bluffs through a sensitive call.
"…water is coming through the ceiling…"
Notified by email · full thread + contact history attached
You decide how much rope flo gets — across the workspace or per conversation. Run it silent for a week and audit every draft. Then let it loose on the easy stuff. Then all of it.
And the rest of the desk
The dashboard installs as a mobile app. Approve drafts, sign off quotes and read the briefing from the sofa — or the site visit.
Open, escalated, resolved. Assign conversations, jump in with a manual reply mid-thread, and see exactly what flo said and why.
Every morning, flo writes you the story of your inbox: what came in, what it handled, what's waiting on a human. Read it in 60 seconds.
Every inbound, every reply, every escalation — logged to the contact's timeline. When there's a dispute, you have the receipts.
Tone, sign-off, persona — flo writes like your best team member on their best day, not like a chatbot.
Working-hours gates and natural delays, so replies land like a person wrote them — because one taught it to.
The math
A shared inbox quietly eats a full-time salary: reading, searching, re-typing the same twelve answers. flo does that shift — every shift — and never hands in notice.
Numbers reflect a typical lettings inbox at ~600 messages/week. Yours may be scarier.
Who it's for
The meanest inbox in business — tenants, applicants, landlords and contractors, all expecting an answer yesterday. flo was built inside it, not demoed at it.
Questions, answered
Early access is rolling out in small batches. Leave your email to claim a spot — or talk to us about your team.
Prefer a conversation? Talk to sales